Frequently Asked Questions
There’s nothing more frustrating than sending off that perfect campaign and then ending up in your recipient’s spam folder. Behind the scenes we go to great lengths to ensure that you can rely on us to get your emails delivered.
How long does it take to get an account set up?
Once you submit our request form, one of our GroovyMail experts will contact you to complete the process. Generally, you’ll be up and running within a couple of business days.
Why do I need to talk to a GroovyMail person?
We are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. Second, we want to help you get a good looking design for your emails on GroovyMail and working directly with us is the best way we can get you up and running quickly. We apologize that we can’t provide instant setup, but our team of internet consultants are ready and willing to help you get started when you request your account today.
What about support?
GroovyMail has a great deal of helpful information built into the system and accessible through the “help” button at the upper right when you’re inside your account. In addition, you can email us with questions or problems at Dave@GroovySoup.com.
How does GroovyMail work within my website?
There are two main ways. First, you can put simple forms on your website to allow visitors to subscribe to your email lists. Second, you can automatically display all of your past email newsletters so that website visitors can see them. This display is handled automatically.
Can my newsletter look like my website?
It sure can. Once you submit our request form, we’ll work with you to design a custom newsletter to match your existing website.